Customer Service Policy

At Mollyhello, we are dedicated to providing an exceptional shopping experience for all our customers seeking the perfect wedding dress or formal gown. Our customer service policy is designed to ensure that every interaction you have with us is seamless, helpful, and leaves you completely satisfied.

Our customer service team is available to assist you in choosing the right dress. Whether you need advice on sizing, fabric, style, or color, we are here to guide you. We can provide detailed product information, share customer reviews, and offer virtual try-on consultations to help you make an informed decision. Additionally, if you're unsure about which dress suits your event best, our experts can offer suggestions based on the occasion, venue, and your personal preferences.

Once you've placed an order, we'll keep you updated on its progress. If you have any questions about order status, estimated delivery times, or need to make changes to your order (such as modifying the shipping address or canceling an item), our team is ready to help. We'll do our best to accommodate changes as long as the order hasn't entered the shipping process.

We understand that sometimes a dress might not meet your expectations. If you wish to return or exchange a product, our customer service team will guide you through the process. As per our return policy, you have 180 days to return items in their original condition. We'll provide a return shipping label if applicable, and process your refund within 5 - 10 business days after receiving and inspecting the returned item. For exchanges, we'll help you find a suitable replacement and ensure a smooth transition.

In the rare event that you receive a damaged, defective, or incorrect item, contact us immediately. We'll arrange for a replacement, issue a refund, or provide an alternative solution to rectify the problem. Our goal is to resolve any issues to your satisfaction, ensuring you're not inconvenienced further.

We value your feedback, whether it's praise or constructive criticism. If you have any comments about our products, services, or website, please share them with us. Complaints will be taken seriously and investigated thoroughly. We'll communicate with you throughout the resolution process, keeping you updated on the steps we're taking to address your concerns.

Our customer service team is committed to making your shopping experience with us pleasant and stress-free. We strive to exceed your expectations and help you find the dress of your dreams.