Return policy

Thank you for choosing our website, Mollyhello, for your wedding dress and formal gown shopping needs. We aim to provide you with a seamless and satisfying shopping experience, and our return policy is designed to offer you peace of mind.

You have 60 days from the date of delivery to return the items you purchased from our website. We believe this extended timeframe gives you ample opportunity to decide if the dress meets your expectations.

All items must be returned in their original condition. This means the dress should be unworn, unaltered, with all original tags and packaging intact. Any signs of wear, damage, or alteration may affect your eligibility for a return. Additionally, any accessories that came with the dress, such as belts, veils, or jewelry, must be included in the return package.

To start the return process, please contact our customer service team at [email protected]. Our representatives will guide you through the necessary steps, provide you with a return authorization number, and share the shipping address for returns. Please ensure to have your order number and details of the item you wish to return ready when you contact us.

You are responsible for covering the cost of shipping the item back to us, unless the return is due to an error on our part, such as sending the wrong item or a damaged product. We recommend using a trackable shipping method to ensure the safe return of the item.

Once we receive your returned item, our team will inspect it to ensure it meets the return condition requirements. After a successful inspection, we will process your refund within 5 - 10 business days. The refund will be issued to the original payment method you used for the purchase. Please note that it may take additional time for your financial institution to post the refund to your account, depending on their processing times.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience with us is a positive one.