Shipping Policy
Shipping Policy – Mollyhello
Thank you for choosing Mollyhello as your trusted source for stunning wedding dresses and formal gowns. We are dedicated to delivering your order promptly and efficiently. Please review the details below to understand how our shipping process works.
Order Processing
Once your order is placed, our team begins processing it immediately. Orders are typically processed within 1–3 business days, during which we carefully inspect and prepare your dress to ensure it meets our quality standards.
Note: Business days exclude weekends and public holidays.
Shipping Time
After processing, your order will be shipped based on the selected shipping method:
Expedited Shipping: Estimated delivery within 3–5 business days.
Standard Shipping: Estimated delivery within 4–8 business days.
Delivery times may vary slightly depending on your location and potential customs procedures for international orders. However, we partner with reliable couriers to ensure timely delivery.
Shipping Coverage & Costs
We currently ship to the following regions:
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Australia
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Canada
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United States
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Rest of the World
| Order Value | Shipping Option | Cost |
|---|---|---|
| $55.00 and up | Free Standard Shipping | Free |
| $0.00 – $54.99 | Standard Delivery | $10.00 |
| $0.00 – $119.99 | Expedited Delivery | $15.00 |
| $120 and up | Free Expedited Delivery | Free |
Please note: Delivery delays may occasionally occur due to unforeseen circumstances.
Tracking Your Order
Once your package is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package’s journey via the shipping carrier’s official website.
International Shipping – Customs & Duties
For international shipments, while we cover the shipping cost, please note that customs duties, taxes, or additional fees may be applied by your local authorities. These charges are the responsibility of the recipient. We recommend checking with your country’s customs office for more information before placing an order.
Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete during checkout. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
If you need to update your address after placing an order, please contact us immediately at [email protected]. While we’ll do our best to help, we cannot guarantee changes once the order has been dispatched.
Need Help?
If you have any questions or concerns about our shipping policy, don’t hesitate to reach out. Our friendly customer service team is always happy to assist at [email protected].
We look forward to providing you with an exceptional shopping experience at Mollyhello.